Terms of service

OVERVIEW
Welcome to LumbarFlex.store! The terms "we," "us," and "our" refer to LumbarFlex.com. LumbarFlex.store operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). LumbarFlex.store uses Shopify to provide the Services to you.

These Terms of Service, together with any policies referenced herein (collectively, the "Terms of Service" or "Terms"), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and include areas such as disclaimers of warranties and limitations of liability.

By visiting, interacting with, or using our Services, you agree to these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you have reached the age of majority in your country, state, or province of residence, and, where applicable, that you consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing, browsing, or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address and billing, payment, and shipping details. You represent and warrant that any information you provide in our store is accurate, current, and complete, and that you have all the rights necessary to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS
We have made every effort to display our products and services accurately in our online store. However, please note that the colors or appearance of products may vary from how they display on your screen, depending on your device's type, settings, and configuration.

We do not guarantee that the appearance or quality of any products or services you order will meet your expectations or be identical to how they are depicted in our online store.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue the sale of any product at any time, and we may limit the quantities of any products we offer to any person, geographic area, or jurisdiction, on a case-by-case basis.

SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. LumbarFlex.com reserves the right to accept or refuse your order for any reason, at its sole discretion. Your order will not be accepted until confirmed by LumbarFlex.com. We must receive and process your payment before your order can be accepted. Please review your order carefully before submitting it, as LumbarFlex.com may not be able to accommodate cancellation requests once an order has been accepted. If we do not accept, modify, or cancel your order, we will attempt to notify you via the email, billing address, and/or phone number you provided when placing the order.

Your purchases may be returned or exchanged solely in accordance with our Refund Policy [LINK].

You represent and warrant that your purchase is intended for your personal or household use and is not intended for resale or export.

SECTION 4 – PRICING AND BILLING
Prices, fees, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in the order confirmation email. Unless expressly stated otherwise, listed prices include VAT and do not include shipping and handling fees, customs duties, or import fees.

Prices offered in our online store may differ from prices offered in a physical store, other online stores, or stores operated by third parties. From time to time we may offer promotions related to the Services that may affect pricing and are governed by terms different from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion will control.

You agree to provide current, complete, and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and payment card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the payment card information you provide is true, correct, and complete, (ii) you are duly authorized to use the payment card for the purchase, (iii) charges incurred by you will be honored by your payment card, and (iv) you will pay the charges incurred by you at the stated prices, including shipping and handling fees and any applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for delays in shipping or delivery. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or events beyond our control. Once products are handed off to a carrier, title and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, graphics, images, product reviews, videos, and audio recordings, as well as their design, selection, and arrangement, are the property of LumbarFlex.com, its affiliates, or licensors, and are protected by U.S. and international patent, copyright, and other intellectual property laws.

These Terms permit you to use the Services solely for your personal, non-commercial use. Without our prior written consent, you may not reproduce, distribute, modify, publicly display, publicly perform, republish, download, store, transmit, or create derivative works from any material from the Services. Except as expressly provided in these Terms, nothing herein grants or should be construed as granting any license or other rights under any patent, trademark, copyright, or other intellectual property of LumbarFlex.com, Shopify, or any third party. Unauthorized use of the Services may violate intellectual property laws. All rights not expressly granted herein are reserved by LumbarFlex.com.

The names, logos, product and service names, designs, and slogans of LumbarFlex.com are trademarks of LumbarFlex.com or its affiliates or licensors. You may not use these trademarks without the prior written consent of LumbarFlex.com. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans within the Services are trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS
You may be given access to third-party customer tools within the Services, which we do not monitor and over which we have no control.

You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, or conditions of any kind and without any support. We assume no liability for your use of optional third-party tools.

Any use of optional tools offered through this site is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms under which such tools are provided by the relevant third parties.

We may also offer new features (including new tools and materials) through the Services in the future. These new features will also be considered part of the Services and subject to these Terms of Service.

SECTION 8 – LINKS TO THIRD-PARTY SITES
The Services may contain materials and hyperlinks to websites provided or operated by third parties (this includes any embedded third-party features). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you choose to leave the Services and go to such third-party materials or sites, you do so at your own risk.

We are not liable for any damages or harm related to your access to third-party websites or your purchase or use of any products, services, resources, or content on third-party websites. Before conducting any transaction, carefully review the third party's policies and practices and make sure you understand them. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
[MERCHANT NOTE: This section accurately characterizes Shopify's relationship with your store and should not be removed or modified.]

LumbarFlex.com uses the Shopify platform, which enables us to provide the Services to you. However, all purchases and sales made in our store are made directly with LumbarFlex.com. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the transaction between you and LumbarFlex.com, including but not limited to any injury, damage, or loss resulting from the purchase of products and services. You hereby expressly release Shopify and its affiliates from liability for any claims, damages, and liabilities arising from or related to your purchases and transactions with LumbarFlex.com.

SECTION 10 – PRIVACY POLICY
All personal data we collect through the Services is subject to our Privacy Policy, which can be found here [LINK], and some personal data may also be subject to Shopify's Privacy Policy, which can be found here. By using the Services, you confirm that you have read this Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes personal data about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than your country of residence, for the purpose of providing the Services. For more details on how we, Shopify, and our partners use your personal data, please refer to the Privacy Policy [LINK].

SECTION 11 – FEEDBACK
If you send, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, and royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use. For example, we may use our rights under this license to operate, provide, evaluate, improve, enhance, and promote the Services, and to fulfill our obligations and exercise our rights under the Terms of Service.

You also represent and warrant that: (i) you own or have all rights necessary to any Feedback; (ii) you have disclosed any compensation or incentives you received in connection with submitting the Feedback; and (iii) your Feedback will comply with these Terms. We have no obligation to (1) keep your Feedback confidential; (2) pay you compensation for your Feedback; or (3) respond to your Feedback.

We may, but are not obligated to, monitor, edit, or remove Feedback that we, in our sole discretion, consider unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.

You agree that your Feedback will not violate any third-party rights, including copyright, trademark, privacy, publicity, or other personal or proprietary rights. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive, or obscene material, nor contain any computer viruses or other malicious software that could in any way affect the operation of the Services or any related website. You may not use a false email address, impersonate any person, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you provide and its accuracy. We assume no responsibility and disclaim any liability for any Feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice (including after you have submitted your order).

SECTION 13 – PROHIBITED USES
You may use and access the Services only for lawful purposes. You may not use or access the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international or national regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against our employees or other people; (e) to submit false or misleading information; (f) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (g) to transmit or arrange for the transmission of any advertising or promotional material, including any "junk mail," "chain letters," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate another person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or that, in our determination, may harm LumbarFlex.com, Shopify, or users of the Services, or expose them to liability.

Additionally, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) use the Services for spamming, phishing, pharming, or pretexting; (e) use any robots, spiders, scrapers, data mining and extraction tools, automated devices or processes, AI tools (such as agentic AI), or automated or manual means to access the Services; or (f) interfere with or circumvent the security or authentication features, robot exclusion headers, or other measures we use to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 – AGENTS
14.1 This section (the "Agent Terms") applies if you use, enable, or activate an Agent, or cause an Agent to be deployed, to access, use, or interact with any Service. An "Agent" means any software or service that performs autonomous or semi-autonomous actions on behalf of, or under the direction of, any person or entity, and that may be run on behalf of or by means of a person's device without direct supervision.

14.2 No Agent may access, use, or interact with the Services unless it continuously identifies itself and acts in strict compliance with the requirements set out in Section 14.4 below. Additionally, no Agent may access, use, or interact with the Services if we have requested that the Agent refrain from accessing, using, or interacting with any Service.

14.3 We may restrict, including through technical measures, whether and how an Agent accesses, uses, and interacts with the Services.

14.4 Agents must: (i) identify themselves as a request from an Agent in all HTTP/HTTPS requests, and state the Agent's name by including the following text in the request's user-agent string: "Agent/[agent name]"; (ii) not disguise or conceal that any access, use, or interaction originates from an Agent, for example by (a) mimicking human behavior and interaction patterns, or (b) completing or bypassing CAPTCHA tests or measures designed to distinguish a computer from a human; (iii) truthfully answer any questions or prompts intended to determine whether the interaction originates from a human or a computer; (iv) not bypass or otherwise evade any measure designed to block, restrict, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 – TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) at any time, without notice, at our sole discretion, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES
The information presented on or through the Services is provided solely for general informational purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

EXCEPT AS EXPRESSLY STATED BY LUMBARFLEX.COM, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT, REPRESENT, OR GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR OTHER LIMITATIONS, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 – LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LUMBARFLEX.COM, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY SERVICES OR PRODUCTS PROCURED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCTS, INCLUDING BUT NOT LIMITED TO ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless LumbarFlex.com, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, payable to any third party arising from or related to (1) your breach of these Terms of Service or the documents they reference, (2) your violation of any law or third-party rights, or (3) your access to and use of the Services.

We will notify you of any claim for damages, and failure to provide timely notice will not relieve you of your obligations unless it causes you material prejudice. We may control the defense and settlement of any such claim at your expense, including the selection of counsel, but we will not settle any claim requiring a non-monetary obligation from you without your consent (which may not be unreasonably withheld). You will cooperate in the defense of any indemnification claims, including providing relevant documents.

SECTION 19 – SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service, such determination not affecting the validity and enforceability of any other remaining provisions.

SECTION 20 – WAIVER, ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 – ASSIGNMENT
You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

SECTION 22 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with the laws of the country and jurisdiction in which LumbarFlex.com is established. You and LumbarFlex.com agree to submit to the local venue and personal jurisdiction of those courts.

SECTION 23 – HEADINGS
The headings used in this agreement are included for convenience only and shall not affect these Terms.

SECTION 24 – CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at ecommftr@gmail.com.

Our contact information is provided below:
LumbarFlex.store
ecommftr@gmail.com
Masarykova 100, 533 04, Pardubice, Czechia
+420 720 332 533
29700248